Privacy policy

PRIVACY POLICY — LOBAY

Last updated: 14/07/2026

This Privacy Policy describes how Lobay ("we", "us", "our") collects, uses, and protects your personal information when you visit lobaybd.com or place an order with us.

Information We Collect

When you place an order, we collect:

  • Your name
  • Delivery address
  • Phone number
  • Order details (items purchased, order value)

When you browse our website, Shopify (our website platform) automatically collects standard technical data such as your device type, browser, IP address, and pages visited. This is used for website functionality and basic analytics.

We do not collect payment card details. All orders are paid via Cash on Delivery; no online payment information passes through our website.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Contact you by phone or WhatsApp to confirm orders and coordinate delivery
  • Handle returns, exchanges, and complaints
  • Prevent fraudulent orders and repeated failed deliveries
  • Improve our website and product offering

We do not sell, rent, or trade your personal information to third parties.

Who We Share Your Information With

Your information is shared only where necessary to fulfill your order:

  • Courier partners — your name, address, and phone number, so they can deliver your parcel
  • Shopify — our website is hosted on Shopify, which stores order and customer data on our behalf under its own privacy and security standards

We do not share your information with anyone else unless required by law or a lawful order of a competent authority in Bangladesh.

Data Retention

We retain order records for as long as needed for business, accounting, and dispute-resolution purposes. You may request deletion of your personal information by contacting us (see below); we may retain records we are legally required to keep.

Cookies

Our website uses cookies required for basic site functionality (such as your shopping cart) and analytics. You can disable cookies in your browser settings, but parts of the site may not function correctly.

Your Rights

You may contact us at any time to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)

Security

We take reasonable measures to protect your information. Order data is stored on Shopify's secure infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Our website is not directed at children under 18. We do not knowingly collect information from minors.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

For any privacy-related questions or requests:

  • Phone / WhatsApp: 01907060603
  • Email: lobaybd@gmail.com
  • Website: lobaybd.com